Legal Information and Policies - Sheepy

Attention: Please read these terms carefully before using the website. by accessing, browsing, or registering to use our website, you agree to be bound by these terms. If you do not agree, do not access or use the website or any related services.

These Terms of Use (the “Terms”) govern the use of the products, services, or any other features, technologies, or functionalities related to the virtual currency payment processing services (collectively, the “Services”) offered by Alfacash UAB, a company registered in Lithuania (Company No. 306095517), through the website https://www.sheepy.com (the “Website” or “Sheepy”), API, or through any other means. A copy of these Terms is always available on the legal page of the Website.

This Agreement provides a general description of the Services that Sheepy may offer, including the facilitation of virtual currency payments by businesses. A more detailed description is available through API documentation and additional resources on the Website. These Terms outline your and Sheepy’s rights and obligations when you access and use Sheepy’s Services. They include critical information about eligibility, virtual currency transaction risks, compliance, account usage, data protection, and limitations of liability. Please read them carefully before proceeding.

By using the Website, you accept these Terms and agree to be bound by them, and confirm that you have read, understood, and accepted all provisions contained herein.

1. Eligibility

For the avoidance of doubt, these Terms apply to all individuals (“end-users”) who access or use Sheepy’s Services via merchant checkout interfaces, including payment widgets, hosted checkout pages, QR codes, payment links, or similar tools. Before completing a transaction through any such interface, end-users are presented with a prompt or notice referring to these Terms, and their continued use of the checkout flow is subject to express acceptance of these Terms through a clickwrap mechanism (e.g., checking a box or clicking a “Pay” button next to a reference to these Terms). Nothing in these Terms shall affect any mandatory consumer rights of end-users under the law of the country of residence, where such rights are applicable and non-waivable.

By affirmatively accepting or proceeding with a transaction after being presented with the Terms, the end-user enters into a binding agreement with Sheepy for the limited purpose of facilitating that transaction. No account registration is required for this acceptance to be valid. End-users understand that their relationship with Sheepy is limited to the provision of technical infrastructure for the processing of payments and that Sheepy bears no responsibility for the underlying goods or services offered by the merchant. End-users acknowledge that any disputes, refunds, or claims related to the purchased goods or services must be addressed directly with the merchant, and not with Sheepy.

The use of Sheepy’s Services by business clients is subject to separate onboarding procedures, including business verification and the execution of a Master Service Agreement (“MSA”), which shall prevail in the event of any conflict with these Terms.

Our Services are intended solely for business clients who reside in, or are incorporated in, supported jurisdictions and can legally enter into a binding contract. You may not use the Services if your business is located (registered, domiciled, incorporated) in a jurisdiction where such use is illegal or restricted. Sheepy may, at its discretion, modify the list of supported jurisdictions without notice. Sheepy may not be responsible for any losses arising from regulatory restrictions on virtual currencies imposed by your local government.

Sheepy reserves the right to conduct audits or request information at any time to ensure compliance with these Terms, applicable laws, and regulatory obligations. Failure to provide accurate or complete information may result in the refusal to engage in business relations, service suspension, or termination.

You acknowledge and confirm that your decision to engage with Sheepy and use the Services is the result of your own independent initiative and not induced by any solicitation, marketing, promotion, or targeted offering made by Sheepy or its affiliates. Sheepy disclaims all liability arising from your misunderstanding of this voluntary engagement. Nothing in these Terms or on the Website shall be construed as an offer, invitation, or recommendation to engage in any specific transaction or business activity.

2. Description of services

Sheepy provides Services that allow businesses to accept payments for their products in virtual currencies, exchange virtual currencies for fiat currencies and vice versa, exchange one virtual currency for another, make payouts in virtual currencies, and withdraw fiat balances to a bank account. The exchange rates displayed on the Website may vary from rates on other exchanges and sources.

Sheepy reserves the right to restrict or terminate Services at any time due to prohibited activities and may suspend or block transactions or freeze funds without notice if your business is linked to prohibited activities.

Sheepy and its users are independent contractors. These Terms do not create a joint venture, partnership, or employment relationship. End-users accessing Sheepy via payment checkouts do so solely to facilitate payments to the respective businesses. Sheepy is not responsible for any goods or services, and no contractual or financial relationship exists between Sheepy and the end-user beyond the provision of technical payment infrastructure.

Sheepy may implement tiered or conditional access to Services depending on your jurisdiction, transaction volume, risk profile, or completion of enhanced due diligence. Some features, such as cross-chain swaps, fiat offramps, or payouts to certain countries, may be restricted or delayed based on real-time compliance checks or third-party service availability.

Sheepy retains full discretion to list, delist, or otherwise restrict access to specific virtual currencies or payment pairs without prior notice, based on internal risk controls, legal reviews, or changes in market conditions.

Sheepy does not act as a custodial wallet provider or financial institution. Any virtual currencies processed via the Services are routed through automated flows and are not held in custody. Sheepy does not guarantee ongoing access to or control over funds once transferred or processed.

Sheepy supports only virtual currencies listed on the Website. Transactions with unsupported currencies may result in irreversible losses. Sheepy does not support smart contract interactions for unsupported protocols or tokens. Transactions sent from contract addresses may not be credited or recovered. You are solely responsible for verifying that the sending and receiving wallets are compatible with the relevant blockchain and token standards.

Sheepy may integrate or interoperate with third-party services or platforms. Sheepy is not responsible for the availability, performance, accuracy, or reliability of such third-party services. You acknowledge that any disputes or service issues involving third-party platforms shall be resolved directly with the relevant provider unless otherwise agreed in writing by Sheepy.

3. Use of the account

To access the Services, business clients must create an account and provide verification details, as well as any additional documentation requested by Sheepy. You must confirm that all submitted information is true, accurate, and up to date. Sheepy may conduct identity verification and fraud checks through third-party providers as part of its onboarding process.

Before Sheepy establishes a business relationship or enters into a Master Service Agreement (“MSA”) with any prospective business client, the client must undergo mandatory customer due diligence, including Know Your Business (KYB) and Know Your Customer (KYC) verification. These procedures are required to ensure compliance with applicable anti-money laundering (AML), counter-terrorism financing (CFT), and sanctions laws.

Sheepy will not grant access to its Services, initiate technical integration, or proceed with contract execution until the prospective client has completed all onboarding steps and received written approval from Sheepy’s compliance team. This process includes, but is not limited to, verification of legal entity registration, identity and address confirmation for directors and beneficial owners, documentation of the business model and ownership structure, applicable regulatory or licensing status, and details about the intended use of the Services, including transaction types, volumes, counterparties, and funding sources.

Sheepy retains the sole right to accept or reject any prospective client based on the outcome of its internal review. No business relationship is deemed established, and no MSA is considered validly executed, until all onboarding requirements have been fulfilled to Sheepy’s satisfaction.

Following successful onboarding, Sheepy may conduct ongoing monitoring, risk assessments, and periodic reviews to ensure continued compliance. Business clients must cooperate with all ongoing due diligence efforts and promptly inform Sheepy of any material changes to their legal structure, ownership, operations, regulatory status, or authorized users. Failure to meet these continuing requirements may result in account suspension or termination.

You must ensure that only duly authorized representatives have access to your account and must promptly update Sheepy if your authorized personnel change. Sheepy disclaims responsibility for any actions taken by previously authorized individuals whose access has not been revoked in a timely manner.

4. Anti-money laundering and countering the financing of terrorism

Sheepy is committed to full compliance with all applicable anti-money laundering (AML), countering the financing of terrorism (CFT), and sanctions regulations in the jurisdictions in which it operates. To that end, Sheepy has adopted and maintains a comprehensive internal AML Policy, which governs its risk-based procedures for customer due diligence (CDD), enhanced due diligence (EDD), transaction monitoring, recordkeeping, and suspicious activity reporting. By using the Services, you agree to comply with Sheepy’s AML Policy, which forms an integral part of these Terms and is available upon request.

Sheepy implements AML and CFT best practices, including but not limited to identity and business verification, beneficial ownership checks, document collection and authentication, ongoing monitoring of transactions, and risk scoring. These procedures apply both at onboarding and on a continuous basis. Sheepy may request additional information or documents at any time before, during, or after your use of the Services in order to verify your identity, assess the legitimacy of transactions, or satisfy internal and external compliance obligations.

In jurisdictions where additional local safeguards are required, such as enhanced customer due diligence, transaction threshold reporting, or local licensing requirements, Sheepy may rely on trusted third-party compliance providers, but Sheepy shall remain ultimately responsible for ensuring regulatory adherence. You are obligated to cooperate with any such requests, including providing supplementary documentation or responding to risk-based inquiries, to the extent necessary to satisfy Sheepy’s internal policies and legal duties.

If Sheepy identifies any inconsistency between your declared business model or transaction purpose and your actual activity, Sheepy may immediately suspend or restrict access to the Services pending clarification. Sheepy reserves the right to freeze transactions, delay processing, or terminate business relationships where activities are suspected to be unlawful, misleading, or inconsistent with AML and CFT requirements.

Sheepy may report suspicious activity to relevant financial intelligence units or enforcement agencies, in accordance with applicable law, and is under no obligation to disclose the existence or content of any such reports to you.

5. Risk disclosure

Virtual currencies and digital assets involve inherent risks that may result in significant or total financial loss. These include, but are not limited to, high market volatility, limited liquidity, lack of investor protections, and rapidly evolving regulatory frameworks. Prices of virtual currencies can fluctuate dramatically over short periods due to market sentiment, speculative activity, protocol changes, technological vulnerabilities, or macroeconomic factors. Past performance is not indicative of future results, and no representation is made regarding the future performance or value of any virtual currency.

Transactions conducted using the Services are final and irreversible. Mistaken addresses, incorrect amounts, or unauthorized transfers caused by compromised wallets, phishing, malware, or user error cannot be reversed or recovered. You bear sole responsibility for ensuring that all transaction details are correct before submission. Sheepy is not responsible for any losses arising from the use of incompatible wallets, sending unsupported tokens, or misconfigured smart contracts.

Virtual currency markets are also subject to unpredictable legal and regulatory developments. Changes in law, government crackdowns, licensing requirements, capital controls, or international sanctions may result in delayed, blocked, or confiscated funds, or compel Sheepy to restrict or terminate certain Services with little or no notice. Sheepy does not guarantee uninterrupted access to Services in the event of enforcement actions or policy shifts by regulators or law enforcement agencies.

You acknowledge that blockchain-based networks, by their nature, may suffer from protocol bugs, network congestion, consensus failures, 51% attacks, hard forks, or other technical disruptions that can impair the processing of transactions or result in loss of assets. Sheepy has no control over the functioning of blockchain networks and disclaims liability for issues arising from their operation or integrity.

Additionally, use of third-party services integrated into or relied upon by Sheepy - including liquidity providers, payment rails, custodians, oracles, or API vendors - may introduce operational risks. Service delays, outages, insolvencies, or breaches affecting third-party partners may impact your access to or use of the Services.

By using Sheepy’s Services, you acknowledge and accept all of the above risks and agree to use the Services at your own risk. You are solely responsible for conducting your own risk assessment and obtaining professional advice as needed before engaging in any virtual currency transactions.

6. Security

Sheepy implements security measures to protect against unauthorized access, data leaks, and cyber threats, ensure compliance with information security regulations, and train personnel in security best practices.

You must implement appropriate access controls on your devices and networks, including firewall protection, anti-malware software, and role-based permissions. You are responsible for securing your infrastructure and email systems used to access the Services. Sheepy strongly advises the use of hardware security keys or other strong two-factor authentication (2FA) methods.

Always verify that you are using the correct Sheepy domain by checking SSL certificates, and avoid logging in from public or compromised networks. Sheepy does not provide customer support through unofficial Telegram channels, social media direct messages, or other unverified third-party platforms.

7. Liability

Sheepy shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, governmental acts, changes in laws or regulations, war, terrorism, labor disputes, power failures, internet outages, or failures of third-party service providers.

You acknowledge that blockchain networks and third-party infrastructure (such as node providers, wallets, and liquidity providers) are inherently volatile and outside Sheepy’s direct control. Sheepy does not guarantee uninterrupted access to the Services and shall not be liable for losses caused by downtime, transaction delays, or errors related to third-party systems.

To the maximum extent permitted by law, Sheepy’s total liability to you for any claim related to these Terms or the Services shall be limited to the total fees paid by you to Sheepy in the six (6) months preceding the event giving rise to the claim.

Sheepy makes no guarantees regarding the continued availability, value, liquidity, or technical support of any virtual currency. It is your responsibility to manage your token exposure, monitor supported assets, and account for changes to listed currencies.

Content made available on the Website or through the Services - including rates, calculators, documentation, or APIs - is for informational purposes only and does not constitute financial, investment, legal, or tax advice. You are solely responsible for assessing the appropriateness of using the Services and should seek professional guidance before making decisions based on such content.

These Terms do not create a fiduciary relationship, partnership, joint venture, or agency between you and Sheepy. If your use of the Services results in reputational damage, regulatory consequences, or other losses for Sheepy, you may be held liable and required to indemnify Sheepy to the fullest extent permitted by law.

8. Personal data

You acknowledge and agree that Sheepy may collect, use, store, and otherwise process your personal data as necessary to provide the Services, fulfill legal obligations, ensure security, and improve platform functionality. This includes, but is not limited to, data provided during account registration, identity verification, transaction processing, and customer support interactions.

Sheepy processes personal data in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR). Your data may be shared with trusted third-party service providers (e.g., identity verification vendors, fraud prevention tools, cloud hosting providers) who act as processors on our behalf and are contractually bound to comply with strict confidentiality and data protection obligations.

Personal data may be transferred and stored in jurisdictions outside your country of residence, including countries that may not provide the same level of legal protection for personal data. Where such transfers occur, Sheepy ensures that appropriate safeguards are implemented, including the use of Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms, to protect your information.

Sheepy retains personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal and regulatory obligations (e.g., anti-money laundering requirements), resolve disputes, enforce our agreements, and maintain business records. After the retention period, your data is securely deleted or anonymized in accordance with our internal data retention policies.

Your rights under applicable data protection laws include the right to access, correct, update, delete, or restrict the processing of your personal data; the right to data portability; and the right to object to processing based on legitimate interests. If you wish to exercise any of these rights, you may do so by contacting us at [email protected] or as otherwise provided in our Privacy Policy.

You may also withdraw your consent for data processing where consent is the legal basis relied upon. Withdrawal of consent does not affect the lawfulness of prior processing activities.

For more detailed information about how Sheepy collects, processes, shares, and protects your personal data, please refer to our Privacy Policy. If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In Lithuania, this is the State Data Protection Inspectorate.

Sheepy uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, remember preferences, and support security functions. By accessing or using the Website, you consent to the use of cookies as described in Sheepy’s Cookie Policy. You may adjust your browser settings to disable cookies; however, doing so may limit functionality or access to certain features of the Services. For more information, please refer to the Cookie Policy available on the Website.

9. Intellectual property

All content, software, APIs, source code, documentation, interfaces, designs, visuals, text, graphics, trade names, service marks, trademarks, and other intellectual property accessible through the Services or hosted on the Website (“Sheepy IP”) are and shall remain the sole and exclusive property of Sheepy or its licensors. These materials are protected under international copyright, trademark, trade secret, and other intellectual property laws.

Sheepy grants users a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for lawful purposes and in accordance with these Terms. This license is granted for the duration of your use of the Services and is subject to compliance with all applicable laws and contractual terms.

You may not modify, copy, distribute, sell, sublicense, lease, perform, display, reverse engineer, decompile, disassemble, translate, or create derivative works of any part of the Sheepy IP, except as expressly permitted by Sheepy in writing. You must not remove or obscure any copyright, trademark, or proprietary rights notices contained in or affixed to the Sheepy IP.

You may not use automated tools, including bots, spiders, scrapers, or crawlers, to collect, index, or extract data from the Website or Services without prior written consent from Sheepy. Use of the Services for the purpose of benchmarking or developing a competing product is expressly prohibited.

Sheepy branding materials - including logos, trade dress, style guides, icons, and custom design elements - may not be used for marketing, promotional, or third-party communication purposes without prior written authorization. Any false or misleading representation of affiliation, partnership, sponsorship, or endorsement by Sheepy may result in immediate termination of access and legal action.

If you submit suggestions, ideas, or feedback to Sheepy, you grant Sheepy a perpetual, royalty-free, irrevocable, worldwide, transferable, and sublicensable license to use, incorporate, modify, and commercialize such submissions for any purpose, without obligation of attribution or compensation. You represent that your submissions do not violate the rights of any third party.

Sheepy is not responsible for the content or intellectual property of any third-party links, integrations, or platforms that may be accessible through the Website or Services unless expressly agreed otherwise in writing.

10. Governing law

These Terms and any related disputes shall be governed by the laws of the Republic of Lithuania, excluding its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Before initiating legal proceedings, you agree to contact us at [email protected] and engage in good-faith negotiations for at least 30 days to resolve the issue amicably.

If no resolution is reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Republic of Lithuania, unless otherwise required by applicable law. Sheepy may seek injunctive or interim relief in any jurisdiction as needed to protect its rights.

11. Sanctions

You confirm that neither you nor your business is subject to any sanctions administered or enforced by the United States Office of Foreign Assets Control (OFAC), the United Nations Security Council, the European Union, the United Kingdom, or any other relevant sanctions authority. You also confirm that no sanctions-related investigations or enforcement actions are pending against you or any of your affiliates.

Sheepy may conduct sanctions screening during onboarding and on an ongoing basis. If any sanctions-related concern arises at any time, Sheepy reserves the right to suspend or terminate your access to the Services, freeze associated transactions, or report the matter to appropriate authorities.

You agree to immediately inform Sheepy if you, your business, or any associated party becomes subject to sanctions. Sheepy may, in its sole discretion, deny or terminate Services to any user that it determines may pose a sanctions compliance risk.

12. Prohibited jurisdictions

Access to and use of the Services is strictly prohibited for individuals or entities located in, incorporated in, or ordinarily resident in jurisdictions subject to comprehensive international sanctions, high-risk AML regimes, or regulatory prohibitions. These include but are not limited to:

Afghanistan, Albania, Barbados, Belarus, Burkina Faso, Central African Republic, China, Cuba, Darfur, Democratic Republic of the Congo, Eritrea, Guam, Guinea-Bissau, Haiti, Iran, Iraq, Jamaica, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Russia, Crimea and Sevastopol, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine, Panama, Senegal, Somalia, South Sudan, Sudan, Syria, Trinidad and Tobago, Uganda, Venezuela, Yemen, Zimbabwe, and the United States of America (including its territories: Guam, Puerto Rico, American Samoa, and the U.S. Virgin Islands).

This list is subject to change at any time based on changes in law, official advisories (e.g., from FATF or OFAC), or internal risk assessment. Any attempt to bypass geographic restrictions through VPNs, proxies, or location-masking tools is considered a material breach of these Terms.

13. Prohibited activities

You agree that you will not use the Services, Website, API, or any other Sheepy infrastructure for any unlawful, abusive, deceptive, fraudulent, or otherwise inappropriate purpose. Prohibited activities include, but are not limited to:

Sheepy does not provide Services to or engage with any individual or entity involved in restricted business activities, which include but are not limited to: (i) money laundering, terrorism financing, or evasion of international sanctions; (ii) use of coin tumblers, mixers, or privacy-focused cryptocurrencies (e.g., Monero, shielded Zcash) to obscure fund flows; (iii) operation of unregistered or unlicensed money service businesses, financial institutions, or virtual asset service providers; (iv) transactions involving or benefiting sanctioned individuals, entities, or jurisdictions designated by international sanctions authorities (e.g., UN, EU, OFAC); (v) accessing Services from or routing transactions through restricted jurisdictions, or using VPNs or proxies to mask location; (vi) Ponzi, pyramid, or MLM schemes, HYIPs, or similar financial frauds; (vii) market manipulation activities including spoofing, wash trading, and pump-and-dump schemes; (viii) impersonation, submission of false or stolen KYC documents, or unauthorized access to Sheepy systems; (ix) unlicensed securities offerings, investment advisory services, or token sales (e.g., ICOs, IEOs, IDOs); (x) unauthorized financial services such as lending, escrow, insurance, or brokerage; (xi) sale or distribution of illicit drugs, controlled substances, chemical precursors, firearms, explosives, counterfeit goods, human organs, or endangered species; (xii) operation of marketplaces (including on the dark web) facilitating any of the above; (xiii) unlicensed gambling, betting, lotteries, or games of chance; (xiv) unlawful or exploitative adult content, including escort or companionship services where prohibited; (xv) distribution of malware, ransomware, spyware, or other malicious code; (xvi) phishing, denial-of-service attacks, credential stuffing, or other forms of cybercrime; (xvii) unauthorized scraping, data harvesting, or reverse engineering of Sheepy’s infrastructure; (xviii) misrepresentation of partnership, affiliation, or endorsement by Sheepy; (xix) creation of multiple accounts to bypass restrictions or abuse of referral or fee structures; and (xx) operational abuse, including excessive chargebacks or transactional disputes.

Sheepy reserves the right to determine, in its sole discretion, whether your activity constitutes a prohibited use and may take any action deemed appropriate, including account suspension, transaction blocking, fund freezing, and reporting to law enforcement or regulatory authorities.

14. Changes to the terms

Sheepy reserves the right to amend, modify, or update these Terms at any time. Changes will become effective upon being posted to the Website, unless otherwise specified. Continued use of the Services after such changes constitutes acceptance of the revised Terms.

Sheepy may notify users of material updates via email, platform notifications, or similar methods, but it is your responsibility to review the Terms regularly. If you do not agree with the modified Terms, you must cease using the Services immediately.

15. Final provisions

You may not assign or transfer any of your rights or obligations under these Terms without Sheepy’s prior written consent. Sheepy may assign its rights or obligations without restriction.

These Terms are governed by the laws of the Republic of Lithuania. The English version of these Terms prevails over any translations in the event of a conflict. Any disputes not resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Lithuania.

If any provision of these Terms is found to be invalid or unenforceable, the remainder shall remain in full force and effect.

For any questions, contact us at [email protected].