For merchants

What are the different invoice statuses?

You can track the status of your invoices from the dashboard or from the email notifications that you will receive from Sheepy. There are the following possible statuses:

  • New - A new invoice that must be paid within 15 minutes. If not, the invoice gets expired status.
  • Partially paid - An invoice has been partially paid within 15 minutes after its creation. After the invoice lifetime expires, the status may change to invalid or done, depending on the settings of the Integration Profile.
  • Confirming - The invoice is in mempool and being confirmed by the network.
  • Expired - Invoice with an expired 15 minutes payment term.
  • Invalid - Invoice that requires manual approval in the merchant's dashboard.
  • Done - Successfully completed invoice.
  • Refund requested - Invoice with initiated refund request.
  • Refunded - Partially or fully refunded invoice.
  • Error - Unexpected invoice error. Technical support assistance is required. You can contact [email protected] for more information.

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