For merchants

What should I do if my invoice status is marked "Invalid"?

If your invoice is marked as "Invalid," it may be due to a stuck transaction or the payment being made after the deadline. In such cases, you have two options:

  • Refund: Initiate a refund from your account. Go to the "History" page, find the invalid invoice, and click the "Refund" button.
  • Complete the invoice: Proceed with the invoice process by selecting the invalid invoice on the "History" page and clicking the "Complete" button.

For more details, refer to our detailed Invoices guide.

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